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Privacy Policy

Privacy Policy

Effective Date: 23/8/2025
Last Updated: 23/8/2025

At Diztore.com (“Diztore”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and related services.

By using Diztore.com, you agree to the terms outlined in this Privacy Policy.

Who We Are

Our website address is: https://sohan.techiqbal.com

We are Diztore E-Commerce Services, a company engaged in providing online clothing shopping with a unique “Try Before You Buy” home delivery model.

  • Company Name: Diztore E-Commerce Services
  • Registered Address: Pune, Maharashtra
  • Email: support@sohan.techiqbal.com

What Personal Data We Collect and Why We Collect It

We collect the following categories of data:

a) Personal Data

  • Name, email address, phone number, billing, and delivery address.
  • Payment information (processed securely via third-party gateways, not stored by us).
  • Account details if you register with us.

Why: To process your orders, arrange delivery, enable try-at-home services, and provide customer support.

b) Transactional Data

  • Purchase history, order details, refunds, and exchanges.

Why: For order fulfillment, legal compliance, and improving services.

c) Technical Data

  • IP address, device type, browser, and operating system.
  • Cookies and analytics information.

Why: For security, fraud detection, analytics, and personalization of your shopping experience.

d) Sensitive Data

We generally do not collect sensitive personal data (such as health-related data). If any such data is voluntarily provided, we will process it in accordance with applicable law.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help with spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from such images.

Contact Forms

When you contact us through forms on our website, we collect your name, email, phone number, and message.

  • Retention: Contact form entries are stored for up to 6 months for customer service purposes.
  • Usage: We do not use this information for marketing without your explicit consent.

Cookies

We use cookies to:

  • Remember your preferences and login details.
  • Track site usage and improve performance.
  • Deliver personalized ads and recommendations.

You can manage or disable cookies in your browser settings.

Analytics

We use analytics services such as Google Analytics to understand user behavior and improve our platform.

Who We Share Your Data With

We share your data only with trusted third parties:

  • Delivery Partners: For order fulfillment and try-at-home services.
  • Payment Processors (e.g., Razorpay, Paytm, Stripe): For secure transactions.
  • Analytics Providers: To improve user experience.
  • Cloud Hosting Providers: To host and secure our website.
  • Legal Authorities: When required by law.

We do not sell or rent your personal data.

How Long We Retain Your Data

  • Comments: Retained indefinitely.
  • Contact Form Submissions: 6 months.
  • Analytics Records: 14 months (Google Analytics default).
  • Customer Purchase Records: Up to 10 years (as per accounting and tax requirements).

What Rights You Have Over Your Data

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your personal data.
  • Withdraw consent to marketing communications.
  • Request data portability (where applicable).

For any request, contact us at support@sohan.techiqbal.com

Where Your Data Is Sent

Your data may be transferred and stored outside India (e.g., servers in the US/EU). We ensure appropriate safeguards (such as contractual clauses and secure encryption) to protect your data to international standards.

How We Protect Your Data

  • SSL encryption on our website.
  • Regular malware scanning and server monitoring.
  • Restricted employee access to personal data.
  • Staff training on data protection.

What Data Breach Procedures Do We Have in Place

  • Internal reporting system.
  • Immediate investigation of suspected breaches.
  • Notification to affected users and authorities (where legally required).

What Third Parties Do We Receive Data From

We may receive limited data (such as payment confirmation or fraud check results) from:

  • Payment processors.
  • Advertising and analytics providers.

Automated Decision-Making and Profiling

We may use automated tools to:

  • Recommend clothing based on browsing history.
  • Detect fraudulent transactions.

No decision with significant legal or personal impact is made without human review.

Industry Regulatory Disclosure Requirements

We comply with applicable Indian IT Act, 2000, Information Technology Rules, 2011, and, where applicable, GDPR standards for users from the European Union.

Contact Information

For privacy-specific concerns:

📧 Email: support@sohan.techiqbal.com
📍 Address: Pune, Maharashtra